Service Desk Analyst - (EPOS, POS, Point of Sale, Windows, Helpdesk, Support, Hardware, Networking, LAN/WAN, DNS, DHCP, TCI/IP) - Permanent - High Wycombe
Charles Simon Associates are currently looking for an Service Desk Analyst on a permanent basis for our global business based in High Wycombe.
This role involves working and supporting EPOS/POS systems on a daily basis
Location: High Wycombe
Salary: Up to £32,000 per annum
Skills/Requirements for the Service Desk Analyst:
- Previous experience of working and supporting EPOS/POS systems is vital
- Any previous service desk or remote support
- Strong Windows desktop support, ideally Windows 10 and/or 11
- Good network troubleshooting around DNS, DHCP
- LAN/WAN support experience
Start date is ASAP
The Service Desk Analyst will be responsible for:
- Providing technical support to staff via phone or email as first point of contact while following pre existing SLA's
- Escalating complex technical/digital issues to senior team members as in when required
- Escalating hardware related issues to vendors and 3rd party suppliers
- Maintaining accurate and complete record of all cases/incidents reported in our call logging system Service NOW
- Escalating EPOS/POS software issues to a specialised internal team
- Keeping up to date with information on new promotions, technology changes, ongoing major incidents, and software updates.
- Escalating trending issues reported to the technical support desk during calls to senior team members and Senior technical lead.
Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst
Service Desk Analyst - (EPOS, POS, Point of Sale, Windows, Helpdesk, Support, Hardware, Networking, LAN/WAN, DNS, DHCP, TCI/IP) - Permanent - High Wycombe