My client is seeking a Customer Service Administrator to join their established team.
You will be responsible for providing exceptional customer service to over 250 regular customers - internal and external.
Work to key KPI's to ensure the highest levels of customer service are maintained and improved upon and ensure any issues that arise are resolved to an amicable conclusion ensuring customer services expectations are exceeded.
Are you a friendly and dynamic individual with a passion for providing exceptional customer service?
£23,000-£25,000 per annum; Witham, Essex
Benefits: Hybrid working available after probation, life cover x 2 basic salary, 20 days annual leave plus bank holidays plus up to 4 additional days for Christmas, employee assistance programme, pension scheme.
Resolve customer issues and complaints in a timely manner.
General
The ideal candidate will be responding to customer enquiries as the first point of contact from a variety of channels including telephone, email, web and internal systems.
Pure are pleased to be supporting a private distribution company based in Chelmsford to recruit for a experienced Customer Service Advisor.
They are looking to recruit a Legal Cashier, on short- term 12-month contract, providing maternity cover, there may be an opportunity to offer a permanent position after the 12 months.
Experience in a legal account setting and a working knowledge of the SRA accounts rules is preferable.
Our client is an established Legal 500 Essex legal firm, with experience and expertise in all areas of the law
This is a key customer facing role predominantly telephony based helping to assist our client's clients' and their customers find the right solution to their queries.
Our client is a fast-growing specialist in their field - they are currently in search for a strong Customer Service Advisor who can bring their skills to the team and grown within the company.
Daily Duties
Answer incoming calls from our clients' customers to discuss and arrange suitable resolutions based on their personal circumstances and our clients' criteria.