The Office Administrator / Customer Service will be a detail oriented Office Administrator with a strong focus on customer care and will oversee office operations and support the seamless flow of work.
This role is a varied role encompassing both general office duties and customer care responsibilities.
An Aldershot based electronic repair firm and looking for an Office Administrator / Customer Service person to join the team.
Working Mon to Fri with free parking working as part of our busy and friendly team who cover the trade counter customer orders received face to face, via email or over the phone.
Due to our continued growth we require an additional Customer Service Administrator as part of our Trade Counter to join our busy site in Camberley.
You will be processing the orders whilst liaising with customers directly in person and via phone/email and also assisting our onsite warehouse team with customer stock orders.
You will be supporting our customers Worldwide to manage their requests for spare parts, once trained provide spare parts information and advice plus carry out the associated administration and customer service tasks.
Due to our continued success, we are seeking a Customer Service and Sales Support Administrator to join our UK Head Office based in Farnborough.
We are an international manufacturing and engineering company supplying equipment to customers worldwide.
Due to an internal promotion, we are looking for a customer focused Service Co-ordinator/Sales Co-ordinator/Customer Service Representative to provide key aftermarket contact and support to customers and the team
Our client is a leading business in the design, manufacture and service of world class products.
Tasks
Working together as part of a team of 8 within the Spare Part Section to provide the best support to customers whilst maximising the efficiency.
Balancing customer needs against commercial viability and company brand values, you'll also support management in change activities to enable process improvement and regulatory compliance.
You will be speaking to customers over the phone, you'll agree repayment plans, reduce potential risk and secure customer payments whilst working within the guidance of the FCA's Treating Customers Fairly Principle.
This is an inside IR35 contract, running through to the end of the year minimum.