_____________________
___________________
_____________________
____________________
_____________________
____________________
________________________
______________________
___________________
___________________
THE OPPORTUNITY: Macildowie are currently recruiting for a Customer Service Coordinator working for a business based in Loughborough. In this role you will be the main point of contact for all customers via email and telephone. You will be required to deal with order processing, handling enquiries and dealing with customer complaints in an efficient and friendly manner. This is a permanent, full time position THE ROLE & YOUR RESPONSIBILITIES: To take incoming calls from customers via telephone, fax and email. To ensure orders and sample requests are processed immediately. To liaise with the Commercial Department with regard to out of stock items or 'specials'. To advise customers of any delays or problems and continue to keep them informed. To advise the Accounts Department and Sales Managers of any discrepancies on credit limits. To inform Team Leader of any issues affecting Customer Service. To maintain any paperwork/filing on a daily basis. To adhere to all general office procedures. To investigate all credits and returns fully and action where necessary. To report all quality failures by warehouse or external carriers promptly via the correct procedures. To keep up to date all information held on the country profiles for shared use. To produce export documentation where necessary To dispatch all sampling materials following new launches as instructed by the Sales Managers. To inform Sales Manager of any additional sampling needs of the customer. To provide sales information to the Sales Managers as requested. To obtain a good working knowledge of all export markets by working closely with other members of the team To provide assistance and support to any member of the team as and when requested. To provide assistance in other areas of the customer services department, and be fully aware of all customer service procedures. Take ownership to learn and improve product knowledge. EXPERIENCE SOUGHT IN THE SUCCESSFUL CANDIDATE: Fluent German and English. Excellent written and verbal English skills. Experience and thorough understanding of exporting products to overseas markets (shipping etc) including the production of export documentation Strong computer literacy in MS Office 1yr min export Customer Services experience. Able to multi-task See tasks to conclusion Organised Pro-active and a team player Please put your home postcode on your CV when applying. Our recruitment tech uses this to make sure your CV is reviewed by the relevant consultant, for the relevant job(s), in the relevant geography. Macildowie are a recruitment business working on behalf of a client to recruit this role. Your personal data may be forwarded to that client company as part of the application process. If you would like information on how we will process your data please go to our website (macildowie.com) and view our fair processing notices which are located at the bottom of the page under privacy policies. Within the fair processing notice for Candidates there is guidance on how to amend your contact preferences or exercise your rights relating to personal data. We can't provide direct links as email address and website urls within our job adverts are removed by some of the websites on which we advertise. Macildowie is a specialist recruitment consultancy with a rich history of enhancing the careers of professionals across the Midlands and the Northern Home Counties. We have an unrivalled understanding of the local market place and recruit for the majority of the region's premier employers. To search for all of our live jobs please visit us at macildowie.com.
Job Description We are looking for Customer Service Advisors to join our Surveyor booking team at our National Operations Centre based in Castle Donington, Derby. OTE- £24,500 - £25,500k - Overtime paid x2 hourly rate - Career Progression About the role: You will be providing a telephone-based booking service for our clients who have instructed us to conduct residential surveys in relation to mortgage valuations this could range from high street banks to individual customers. Main Responsibilities of a Customer Service Advisor: Booking appointments for our Surveyors to conduct property valuations/surveys to assist clients with their potential mortgage application or property purchase. Delivering a proactive, professional, and productive service. Ensuring that you are always delivering service excellence. Ability to overcome customer's objections to ensure that service levels are maintained for our clients. Benefits of being a Customer Service Advisor: 25 days annual leave Bank Holidays. Day off for your birthday. 1 day a week working from home on a Wednesday. Overtime paid 2 x hourly rate. Clear career progression with the opportunity to gain industry qualification. Annual Charity Day where we support local community charities and activities. Perks at Work Discounts on products and services inc electrical & Travel Discounts on estate agency, mortgage, conveyancing and surveying services. Access to Lifeworks 24hr, 7 days per week Employee Assistance Programme. Nuffield Health Screening discounted medical assessment to provide an in depth picture of your health. Nuffield Gym discount - 20% on memberships at Nuffield Health & Fitness clubs across the UK. Cycle to work scheme. Skills and experience required to be a successful Customer Service Advisor Outstanding customer care / customer service experience. Resilient, positive, organised and ability to work at pace. Excellent verbal and written communication skills. A positive and proactive attitude, with the ability to work effectively in a team IT literate (MS Office, internet, email systems) Helpful information Competitive Basic Salary 37.5 hours per week over 5 days. Hours are Tuesday - Friday 10:30am - 19:00 with a Saturday 9am - 5:30pm. Countrywide Surveying Services are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services , surveying , conveyancing and more! Connells Group is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity. S&C00146