As a Customer Service Advisor you will be the first point of contact for customers.
You will provide a professional and first class service at all times by answering in & outbound calls, live-chats and emails and manage customer complaints and queries.
Delivering excellent customer service via phone and email.
Our client
Working in their busy customer service team you will act the first point of contact for existing customer needs.
A vibrant and thriving British manufacturer who distributes their products globally is currently recruiting for a confident customer service professional to join them on a full-time permanent basis.
Posted by Hays Specialist Recruitment Limited • £28K/yr
You will be responsible for providing excellent customer service, order taking, checking stock availability, processing orders, scheduling customer orders, liaising with transportation, dealing with customer queries and general administrative duties.
Your new role
The hours for the position are 07:00 to 15:45 or 08:15 to 17:00.
As a Customer Service Advisor, you will manage the workflow for our field operatives and technicians in real-time, ensuring they receive the right work at the right time.
Role Objective: Join our clients Customer Service Scheduling and Delivery team where you will play a crucial role in ensuring the efficiency and effectiveness of their Field and Contact Centre operations.
Key Accountabilities
Schedule customer-appointed and proactive work for our field technicians and repair crews.
Are you looking to join a company where customer focus and employee satisfaction go hand in hand.
With a Trustpilot rating of 4.6 from over 27,000 reviews, dedicated to providing top-notch service, you'd be working for an industry-leading online retailer known for its excellent reputation and commitment to exceeding customer expectations.