As a Customer Service Advisor you will be the first point of contact for customers. You will provide a professional and first class service at all times by answering in & outbound calls, live-chats and emails and manage customer complaints and queries.
Hours
- 8:30am-5pm Monday - Friday. This role will be fully on site in centrally based offices in Coventry
Salary
- £25,000
Duties:
- To handle customers across different platforms, Email, Live Chat and Telephony, both inbound and outbound.
- Resolve customer queries with the aim of right first time
- Record all customer contacts across all platforms updating systems accordingly
- Contribute to meeting team SLA's over all communication platforms (Calls, Live chat, emails and queries)
- Maintain up to date query logs with agreed SLAs
- Logging and working returned post
Experience:
- Proven experience in a contact centre environment
- Genuine passion for speaking to customers and an excellent communicator
- Excellent customer service skills
- Background within the Utility or Finance industry would be desirable
- Excellent problem solving skills
- Good IT literacy - Microsoft packages
- Strong team working ability