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Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you! Join us as a Customer Assistant in our Hull Club offering a 16 Hour contract which includes evening and weekend shifts. The Role You'll Play As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience. Hit the Jackpot with Our Benefits Help@Hand a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more Thrive App for your mental wellbeing approved by the NHS My Eva an online financial expert to help with any money-related matters Buzz Brights Apprenticeships including Customer Service Level 3 Buzz Learning, our digital learning platform with access to 100s of online courses In-house Training Fire safety, Food safety 1 & 2, COSHH and more Access to Trained Mental Health Advocates for advice on your mental wellbeing 4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues) Staff discount 50% off bingo tickets, food & soft drinks Refer a Friend Scheme Pension Scheme Your Responsibilities as Part of Our Team Build rapport and relationships with Customers Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard Support with other duties as requested by the line manager Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live The Winning Combination We're Looking For Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment Outstanding communication skills that can be adapted to different situations when necessary Experience of handling cash and basic numeracy knowledge You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards Applicants must be 18
Job Opportunity: Customer Service Receptionist Location: Beverley (Charming Historic Market Town) Company: Our client is an award-winning facility that partners with top Spa, Aesthetics, and hair brands worldwide. With a luxurious and prestigious environment that offers a unique opportunity for a dedicated Customer Service Receptionist. Position: Permanent Salary: £24,000 - £27,000 per annum Working Hours: Full-time/Part-time (To be discussed) Role: As our appointed ambassador, you will provide personalised, one-on-one service to meet each client's unique needs. Your responsibilities will include: Warmly welcoming guests and ensuring they have a positive experience. Managing incoming calls and enquiries. Assisting clients with appointments and scheduling. Going above and beyond to create a memorable experience for our clients. Handling inquiries and resolving any issues promptly. Coordinating with therapists and other staff members. Assisting with social media content related to services and products. Demonstrating a genuine passion Making drinks for guests. Passionate about gaining positive guest reviews. Handling general administrative tasks. To excel in this role, you should have: Familiarity with high-end customer service standards. Professionalism and experience in face-to-face interactions. Presentable Benefits: Award-Winning Facility Product and Treatment Discounts Competitive Salary 28 Days Holiday (Including Bank Holidays) Onsite Parking Opportunities for Progression and Growth Please apply now if you are interested in the position and would like the opportunity to discuss the role further!
Job Opportunity: Customer Service Receptionist Location: Beverley (Charming Historic Market Town) Company: Our client is an award-winning facility that partners with top Spa, Aesthetics, and hair brands worldwide. With a luxurious and prestigious environment that offers a unique opportunity for a dedicated Customer Service Receptionist. Position: Permanent Salary: £24,000 - £27,000 per annum Working Hours: Full-time/Part-time (To be discussed) Role: As our appointed ambassador, you will provide personalised, one-on-one service to meet each client's unique needs. Your responsibilities will include: Warmly welcoming guests and ensuring they have a positive experience. Managing incoming calls and enquiries. Assisting clients with appointments and scheduling. Going above and beyond to create a memorable experience for our clients. Handling inquiries and resolving any issues promptly. Coordinating with therapists and other staff members. Assisting with social media content related to services and products. Demonstrating a genuine passion Making drinks for guests. Passionate about gaining positive guest reviews. Handling general administrative tasks. To excel in this role, you should have: Familiarity with high-end customer service standards. Professionalism and experience in face-to-face interactions. Presentable Benefits: Award-Winning Facility Product and Treatment Discounts Competitive Salary 28 Days Holiday (Including Bank Holidays) Onsite Parking Opportunities for Progression and Growth Please apply now if you are interested in the position and would like the opportunity to discuss the role further!
MKM operates throughout the UK with 127 branches and a central support function based in Hull. Due to continuing expansion, additional IT Support Specialists are being sought to work as part of the IT Helpdesk and wider IT Team, to assist users with all manner of queries, requests and problems. This role is highly user facing and involves dealing with people from all areas and levels of the business. A high degree of customer focus and team working is required. Good interpersonal skills are essential. The ideal candidate will: Be experienced in supporting end users within a multi-site IT environment Be keen to assist, friendly, and customer focused Be great at understanding and resolving problems Have a knowledge and wider awareness of IT systems and processes General Duties Assist with all manner of IT issues, including desktop, application, telecoms, printing, networking and site communications, either in person, over the phone or by remote control Help troubleshoot and manage the resolution of issues with the assistance of third-party providers Coordinate the supply and installation of equipment Take ownership of, prioritise and keep users informed of issue progress Help to administer, maintain and monitor IT systems Assist with projects Key Skills Have excellent Microsoft Windows desktop and general IT support knowledge Be able to support mobile phones and devices Good written skills - recording and updating issues clearly and concisely Ability to learn and absorb new systems and processes quickly Familiarity with support administration tools, i.e. ticketing systems, MS Active Directory, MS server Good general MS Office skills Desirable Experience within the builders' merchant sector or other similar business Experience in supporting Apple MACs Experience in supporting phone systems, network troubleshooting This role is based at Stoneferry Road in Hull but occasional travel to other sites may be required. The candidate will need a flexible approach to working hours as the IT Helpdesk Team provide support to the business during all its opening hours. Our benefits: A competitive pay package. Generous discretionary bonus scheme. People orientated culture. Substantial staff discounts. Training and development opportunities. Holiday scheme which rewards length of service. Perkbox discounts Contributory pension scheme Performance related bonus Financial Planning Support Cycle to work scheme Free parking Enhanced Maternity Enhanced Paternity Substantial Employee Discount Employee Assistance Programme Mental Health Support MKM is the leading independent builders' merchant in the UK, and we were established in 1995. Our people are what make us unique in what we do. Today we have more than 127 branches and over 3000 employees nationwide. Whilst we continue to grow, we are constantly striving to always attract, recruit, retain, promote, and support a diverse mix of colleagues that create a sense of belonging to the 'MKM family' for everyone. We hope you will join us on our journey!