Berry Recruitment are NOW hiring for a committed and experienced Customer and Support Services Coordinator to work for a organisation in Abingdon, Oxfordshire.
This role is being offered on a full time and permanent basis,
Key Responsibilities of the Customer and Support Service Coordinator
Respond to customer queries received by telephone, letter, and email, always providing a high standard of customer service.
Experience: Customer Operations Team Leader, Customer Service Manager, Customer Service, Customer Care, Inbound Calls, Call Centre Manager, B2C, Coaching, Training, Technical
As Customer Service Team Leader, you will be responsible for managing and leading a growing team of Customer Service Advisors.
The Opportunity
Thompson & Terry Recruitment are working with a well-known and award-winning UK national client who are looking to recruit an enthusiastic and passionate Customer Service Team Leader to join and support their rapidly expanding Abingdon-based team.
Experience: Customer Service, Customer Experience, Customer Care, Inbound Calls, Call Centre, B2C, Technical
Thompson & Terry Recruitment are working alongside a well-known and nationally respected UK client, who are looking to recruit an enthusiastic and passionate Customer Service Advisor to join their evolving and rapidly expanding Abingdon based team.
As Customer Service Advisor, you will be responsible for managing a high volume of inbound calls and emails from customers.
To provide comprehensive office support for the E-Comms Team, collating customer listings; managing stock allocations, creating and maintaining price lists; producing sales figures for Key Sales Managers; helping to produce sales presentations; raising sales orders and credits; liaising with customers and sales personnel.
Key Responsibilities
Liaising with external departments when the opportunity and necessity arises, most prominently the warehouse and finance teams respectively.
Importing and processing orders from B2B portals to our internal Sage system via Excel and keeping records of these to ensure they are managed correctly.
Working in partnership with Biffa Municipal we provide a waste collection and street cleansing service to over 128,000 properties across both districts, and in the last 10 years the Councils' have remained in the top 10 of the recycling league tables.
South Oxfordshire and Vale of White Horse District Councils operate a shared waste service which is recognised as one of the country's highest performing waste services.