Overview
To provide comprehensive office support for the E-Comms Team, collating customer listings; managing stock allocations, creating and maintaining price lists; producing sales figures for Key Sales Managers; helping to produce sales presentations; raising sales orders and credits; liaising with customers and sales personnel.
Key Responsibilities:
- Importing and processing orders from B2B portals to our internal Sage system via Excel and keeping records of these to ensure they are managed correctly.
- Liaising with external departments when the opportunity and necessity arises, most prominently the warehouse and finance teams respectively.
- Reviewing and maintaining stock reservations and forecasts to maximise sales with Dropship customers.
- Communicating with Buyers and stock management teams regarding the progress of their orders, stock availability, and deliveries.
- Using Sage to raise orders/credits/debits if a customer has received damaged/faulty products or orders are no longer required.
- Acting as the first point of contact for invoice queries (alongside the Finance Department) or order queries in a bid to rectify escalations.
- Assisting the E-Comms team in managing product imports/product information/sending samples and general order processing.
- You may, from time to time, be required to carry out tasks in addition to your normal duties, provided these tasks are both reasonable and within your capabilities
Skills Required
- Office-based role and a requirement to work some bank holidays.
- Accurate and precise attention to detail
- Strong interpersonal and communication skills
- Proficiency with computers, especially Excel and Power Point
- Ability to prioritise tasks and operate under pressure
- Positive attitude towards teamwork.
- While it is not required, having previous experience on portal processing would be advantageous; comprehensive training will be provided.
Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.
If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application for this position, however we may contact you in the future to discuss other opportunities
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.