We are looking for a passionate 1st Line Support Coordinator to join a financial services company based in Bracknell and deliver excellent customer service results for our end client.
It is the role of the 1st line Support Coordinator to handle daily support issues, time-sensitive queries, and common challenges through to resolution.
As a 1st line Support Coordinator, you will provide support to internal stakeholders and will require a broad understanding of technical procedures and products.
These products become even more popular in the lead up to Christmas, and for that reason, they have to increase the number of staff within their Member Services team by 35 - 50 each year - just to deal with the sheer volume of orders coming in.
Our Client has been established for over 150 years, and is passionate about the products they offer to their members (customers).
Please note, this is based on a slight shift rota - so you could start between 9 - 10 in the morning, and finish between 5 - 6 in the evening, plus you will be required to work at least one Saturday per month (with a day off in the week).
A highly established and well regarded company is actively seeking a Customer Support Coordinator to manage their day-to-day customer service administration and the coordination of issue resolutions.
Key Responsibilities
Manage and respond to customer queries via email and phone.
Overall responsibilities and accountabilities include answering service calls, logging faults onto the database in a timely manner and communicating any problems to senior team members.
The main duties of this role are to act as the first point of contact for fault reporting and fault resolution so as to restore service as quickly as possible.
This is initially a temporary role with a view to going permanent.
Join our Clients award-winning Supporter Operations team as a Customer Services/Administrator on a 12-week temporary contract!
Are you passionate about delivering exceptional customer service and want to work for a leading international charity?
About the Role
You'll be the friendly face and voice of our charity, engaging with supporters across multiple channels, including telephone, email, live chat, social media, and post.
I have partnered with an online retailer who are seeking a customer service advisor on a temporary basis to support the high demand of customer enquires
They are actively recruiting high-quality customer service advisors to help support customers and deal with a large volume on incoming calls
This company thrives through black Friday and the Christmas period.
Posted by Source4 Personnel Solutions • £23,878.40/yr
Join our client at their brand-new office near Holyport Bray as a Customer Service Representative and become a pivotal part of their team, dedicated to delivering exceptional service and resolving challenges with a flair!
Exciting Job Opportunity: Customer Service Representative ?
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