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Are you a tech-savvy individual with a passion for customer service? Do you enjoy assistant customers with technical queries and resolving product faults? Looking to secure a 9-5 offering a work/life balance? If yes, we have the perfect opportunity for you... Company Overview: Join a market-leading manufacturer that has experienced significant growth and shows no signs of slowing down. With a strong reputation for quality products and exceptional customer service, our client is seeking a talented Product Support Engineer to join their team. Position Overview: As a Product Support Engineer, you will be responsible for assisting customers with queries and resolving product faults. Exceptional customer service skills are essential, as you will work closely with customers to ensure their issues are resolved promptly and effectively while maintaining clear and concise communication throughout. Key Responsibilities: Provide technical support to customers via phone, email, and live chat Troubleshoot and resolve product issues efficiently Document and track customer inquiries and resolutions Collaborate with internal teams to escalate and resolve complex issues Continuously strive to improve customer satisfaction and product support processes Requirements: Strong technical interest and aptitude, with a background in product support preferred Exceptional customer service and communication skills Ability to troubleshoot and resolve technical issues effectively Ability to work independently and as part of a team The Package: Monday to Friday, 8.30am - 5pm £22,000 DOE Relaxed & supportive working environment with fantastic career opportunities
Job Title: Customer Support Assistant Location: Byfleet Hours: Full Time, Permanent - 8.30am - 4.30pm Office Based A dynamic and thriving company is seeking a dedicated Customer Support Assistant to join their team on a permanent basis. This role is based in Byfleet, providing an excellent opportunity for someone with a background in customer service and administration to contribute to the success of a growing business. Key Requirements: Previous experience in customer service and administration. Positive attitude and the ability to quickly adapt to new systems. Strong attention to detail. Eagerness to engage and contribute from day one. Full-time availability for office-based work. Why apply for this position? Join a friendly and welcoming team. Full training provided to ensure your success in the role. Opportunity for career growth and development within the company. Duties and Responsibilities: Processing direct applications from customers. Accurate data entry and recording of information. Running and processing reports as required. Serving as the first point of contact for customers and stakeholders. Assisting the Customer Support Officer and Office Manager with ad hoc duties. If you're ready to be an integral part of a dynamic company, apply today! Your dedication and skills will contribute to the ongoing success of this company. CLOSING DATE FOR APPLICATIONS 24 MAY 2024 - MORNING Amber Employment Services are acting as an agency on this position - all applications will be responded to