Answer calls from Welsh and English speaking Customers
You will be responding in a friendly, supportive, and timely manner to all customers who make contact via telephone, email or written communication or via system generated tasks.
You must be a fluent Welsh speaker - this is a fully remote role
Re-allocate customer licences for replacement items.
Maintain knowledge of customer specific rules/requirements for the return of repaired equipment following customs procedures where appropriate and liaising with dispatch area to achieve this.
Working for this large, well established organisation in Waterbeach you will:
I am looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position.
The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.
The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services.
We're looking for a Customer Service advisors to join our client's thriving Customer Service Centre on a permanent basis.
This varied role will be part of the front-line team, responsible for handling phone calls and emails from customers about our clients products.
You'll work as part of a tight-knit department to be the primary point of contact for customers, taking the opportunity to showcase first-class service and give customers a positive experience to share with their friends and colleagues.