We are seeking an individual with customer service experience, you will have ideally have worked previously within a customer service focused environment, perhaps within an inbound and outbound contract centre or call centre environment.
This position is initial a 12 month fixed term contract.
Who you will be working for
Our Client is a membership organisation located in the City.
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
Gibbs Hybrid is looking for an accomplished Service Desk Analyst with a wealth of experience delivering VIP service desk support for internal customers and be an escalation point for the wider local and regional teams.
Providing first single point of contact for all IT Incidents & Requests.
Taking ownership of Incidents and Requests, ensuring they are logged and tracked within ServiceNow.
General
Newly created position due to an internal promotion, you'll join a global asset management company, responsible for all aspects of trade floor and remote support.