Our systems provide solutions that allow our customers to source products, produce client quotations, orders, invoices alongside a full in-built accounting platform.
We are dedicated to providing innovative order management and website solutions that empower supplier and distributor businesses to streamline their operations and achieve greater efficiency.
We're searching for a Customer Service focussed Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business.
Troubleshoot, triage, and resolve complex system problems.
Your Role
Provide first and second-line support for IT inquiries and technical issues.
You will join a dynamic support team in the operations department, where you will provide assistance to an extensive client base via email, helpdesk, and phone.
This is a hybrid role.
Additionally, you will play a vital role in enhancing and managing the internal IT Infrastructure.
As an IT Support Technician, you'll be an integral part of the team and you'll provide remote and on-site technical IT assistance to businesses throughout Staffordshire and Cheshire.
We're recruiting on behalf of a small yet established IT company that offers a friendly & supportive team environment along with the flexibility of office & remote working.
Other responsibilities include
Setting up, configuring and installing a variety of hardware and software.