Our systems provide solutions that allow our customers to source products, produce client quotations, orders, invoices alongside a full in-built accounting platform.
We are dedicated to providing innovative order management and website solutions that empower supplier and distributor businesses to streamline their operations and achieve greater efficiency.
We're searching for a Customer Service focussed Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business.
Troubleshoot, triage, and resolve complex system problems.
Your Role
Provide first and second-line support for IT inquiries and technical issues.
We're committed to bringing passion and customer focus to the business.
It's fun to work in a company where people truly BELIEVE in what they're doing!
Position Summary
At NAVEX, our goal is to delight our customers by providing high quality, highly valued risk and compliance management products and services within our fully integrated platform.
We are delgihted to be working with an educational setting who are looking for a 1st/2nd Line support technician to join their team.
If you have good experience in troubleshooting, customer service and you're looking for the next step in your career then this could be the right opportunity for you.
Responsibilities
To log and provide 1st Line and 2nd Line support for all issues reported through to the help desk.- Diagnose faults, assist users, investigate causes and provide both short-term alleviation and, where possible, final resolution and closure.
My client is seeking a talented and motivated individual to join their team as a 1st Line Support Technician.
Here at Elevation Recruitment Group we are pleased to be working with one of our key clients in Sheffield as they look to recruit a 1st line Support Technician.
Site based role Monday to Friday license & own vehicle require as some potential travel
We are recruiting for a fantastic opportunity to join a brilliant small business as a Customer Support Adminstration where you will be supporting the Customer Service team taking on various responsibilities, from talking to customers via telephone and email, maintaining good relationships with the customers, and dealing with any queries, escalating the more complex enquiries, taking ownership of customer relations.
Looking after the order process as part of a team.
This role will be dealing with the all-round customer relations.