The First Line Team Leader is responsible for leading the team of First Line Support Analysts.
The role is responsible for the completeness and accuracy of the Shift and On-Call patterns and the general wellbeing of the First Line Team as well as other team leadership duties as defined below.
You will act as the escalation point for the First Line Team, ensuring that the team who support our clients respond to all queries and issues within defined quality and within S.L.A.
Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
We are pleased to be supporting our Horley based client who are seeking a Project Support Coordinator to join their growing team.
This is a fantastic opportunity for someone with at least 6 months commercial office experience who is looking to take that next step in their career!
You will be joining a fast-growing technology-based business that has built a market leading position in the provision of energy data and services with a proven track record for constant innovation.