Our client, a global leader known for their innovative solutions and cutting-edge technology, is seeking a skilled Customer Support Engineer to join their talented team.
Join the world leader in voltage protection, power control, and energy saving in the electronics industry.
With a friendly and inclusive work environment, this is an exciting opportunity to make a difference in a rapidly growing industry.
You will be responding to and processing all customer enquiries through the provision and collation of timely and accurate information and the completion of all relevant transactions.
Through day to day actions ensure compliance of all regulatory requirements and industry standards.
To enhance the brand through continued commitment to the organisation's vision and values.
Our client is looking for someone who has been in a "call-handler" role and is used to working with sometimes difficult customers.
The successful candidate will be the first point of contact for all customers in connection with service calls; allocating these calls as necessary to specific engineers and ensuring that the computer systems used are actively and accurately updated.
37.5 hours per week - this is based on 3 shift patterns of 07.45-16.15, 08.30-17.00 and 09.30-18.00.
The role is wide-ranging and includes providing administrative support to Senior Managers in addition to providing exceptional customer service and support to clients.
This is a fantastic opportunity to join this small, friendly team and really make an impact!
We are delighted to be working in partnership with this specialist business in the medical sector as they grown their UK operations team.