Coach, mentor, motivate and develop the customer support team to enable them to achieve their individual objectives and those required by the business.
General
The successful Customer Operations Manager manage all aspects Communications and PPM Test customer support function to ensure delivery of customer service excellence to both external potential and existing customers and internal stakeholders.
A well-established national insurance broker with offices in Swindon is seeking to speak with an experienced Customer Service Support Advisor who are looking for the next step in their career.
Your Role
Sitting at the centre of the team, you offer a broad range of admin and support services to our senior management.
Prepare meeting notes and presentations, your ideas and skills mean a high quality output.
The task at hand: To be the primary point of contact for the Excalibur IT Managed Services customer base providing IT first line support for windows based desktops/servers, Microsoft 365, and various associated on-premise/cloud software including Backup/IT Security etc.
Company: Excalibur, part of the Onecom Group
You'll be great in this role if
- You have excellent interpersonal and customer-facing communication skills.
Reed are working with one of the UK's leading Social Housing Providers to recruit a Service Manager in Swindon, to oversee 2 Supported Housing services for individuals with learning disabilities and an accommodation-based service supporting young parents aged 16-25.
The ideal candidate will manage a team to provide a high-quality, customer-focused service, ensuring delivery of legislative and contractual performance requirements.
Do you have experience supporting vulnerable individuals, including Young Parents
Have you supported individuals with learning disabilities?