Our customer support staff are expected to embody patience, courtesy, and kindness in every conversation, ensuring that all inquiries are promptly addressed.
Our ultimate objective is to deliver exceptional customer support, ensuring that every interaction leaves customers delighted with their decision to choose us.
As Customer Support & Resolutions Manager, you will lead on our response to complaints, MP and Councillor enquiries, and management of complex and high profile cases, working alongside other colleagues and partnering contractors to identify lessons learned and service improvements.
Our Repairs Services are responsible for the provision and delivery of high quality, effective and responsive estate services and repairs to our customers, residents, homes and communities.
Key Responsibilities
Investigate and respond to complaints in line with our Complaints Policy and Procedure.
Posted by Parkside Office Professional • £28K/yr to £30K/yr
General
My well known client based in Watford is looking for a German Customer Service Representative with an additional European language excellent communication skills with both oral & written fluency, in English and at least one of the following languages, is a requirement:
To be responsible for the whole order management process, from placing the orders until the goods have arrived at the customer side.
Job Summary
This requires liaising and working closely with other departments of the organisation.