To support our ongoing business growth, we have an opportunity for a Sales Support Manager to join our team covering the South Yorkshire and Nottingham area.
Our focus is to deliver an exceptional service to our customers.
We are a leading installer of conservatories, orangeries, double glazing windows, living spaces and doors throughout Nottingham, part of the £60m turnover, Conservatory Outlet Group.
It's a busy role that requires a customer focused mind-set, strong communication skills, attention to detail and great organisation.Key Responsibilities: Responsible for creation, ownership and delivery of the CRM plan and incentives.
YReporting to the Marketing Manager, you'll work cross functionally with internal and external stakeholders, to deliver the best customer communications whilst driving real commercial results.
Closing Date: 6th SeptemberLocation: Nottingham, Full Time (Mon-Fri)Contract: Permanent Recruitment Partner: Frankie McCallister-LyasOverview: Sitting within the Customer Marketing team, you'll be responsible for developing the personalised marketing plan and managing the delivery of reactive communications.
You'll monitor, manage, and coordinate the operational delivery of our online customer offer, being involved in everything from troubleshooting website issues and managing online fraud risk, to analysing data to gain insight into how we can make the service better.
Building and maintaining senior stakeholder relationships, working cross functionally, across various functions and third-party suppliers.
General
Fixed term contract: 18-24 months Closing date: Thursday 15th August 2024
This isn't just about implementing new systems, it's a transformative project that will redefine our entire operating model to provide an exceptional digital experience for our customers and empower our team members with intuitive and agile tools.
There has never been a more exciting time to join the Digital team at Boots as we embark on a complete digital overhaul and take a leap forward into our future.
Leading by example and advocating our business beliefs, values, and vision What you'll need to have A true passion for the customer experience and finding ways to enhance customer journeys Collate and act upon feedback, and be the lead on "the voice of the customer" Experience in large scale transformation projects An influential communicator who enjoys building presentations, and presenting their work to large scale audiences Experience in complaints management up to and including executive level A keen eye for detail who can analyse data and solve problemsIt would be great if you also have Experience of working within contact centre(s) and or retail environmentOur benefits Boots Retirement Savings Plan Discretionary annual bonus Generous employee discounts Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at rewards.
Customer Excellence Partner Recruitment Partner: Jim TrusslerThis is an exciting new role to Boots Opticians, which is based in our Nottingham Support Office, and will report into the Customer Operations Manager.The Customer Excellence Partner must have a great passion for customer excellence, and strive to enhance our customer journeys and overall experience.About the role Responsible for tracking, monitoring, and analysing all customer feedback, to identify opportunities to enhance our customer journey and experience Managing relationships with customer feedback-centric partners/suppliers, working collaboratively to ensure we are maximising visibility, and understand all customer feedback Liaising and collaborating with key internal and external stakeholders, ensuring we are sharing customer insights with relevant areas and influencing continuous improvement Continuous collation of all customer insight and metrics, and the production of visual presentations to be shared with key stakeholders at MD level and above Be the voice of the customer advocate across the business, striving for customer excellence Proactive and positive approach to change and collaboration, supporting the wider customer operations team as and when required Potential to grow remit and manage a customer focused team in the future.
Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.Why Boots OpticiansAt Boots Opticians, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential.
This is an exciting opportunity to join our commercial finance team, supporting the strategy of the fastest growing area of the retail business - the Digital Retail business unit.
We are investing >£100m into our highly exciting Transformation programme which will provide varied experience and great exposure to the whole business.About the roleReporting to the Head of Finance, Digital Retail, you will be based within the wider Commercial Finance Business Partnering Team, and will work with our FP&A and Financial Control teams.
Review end to end P&L, to identify gross contribution improvements.