Posted by Service Service Employment Agency Limited • £24K/yr
We are looking for a highly motivated, very personable, IT-literate customer service advisors to join a young, dynamic, professional services organisation that provides a full range of support for a selection of international e-retailers, brands and manufacturers.
The small but busy team of customer service advisors provide customer support to 20 e-commerce web shops daily, through telephone, email support and online chat support.
You will need to be a proactive, customer focussed individual who genuinely enjoys working in a fast-paced environment and is keen to develop their skills in a growing customer service team.
Join us as our Contact Centre Manager as part of our Senior Management Team, overseeing the daily operations of the National Contact Centre and ensuring smooth performance.
In this role, you'll drive team performance, implement strategic goals, and step in for the Head of Call Centre when needed, ensuring effective leadership and seamless operations.
You'll analyse performance data, optimise efficiency, and make decisions that balance service quality with budget goals.
PS Personnel are pleased to be working on behalf of our clients, who are currently seeking an Account Manager to join their team based in Norwich or Great Yarmouth on a full-time, permanent basis.
Role Summary
You will be responsible for proactive management and growth of a set of Channel Partners in hardware and airtime sales.
This includes identifying growth initiatives to increase Channel Partner profit across all company services, solutions and products.
Posted by Employment Specialists Ltd • £35K/yr to £45K/yr
Our expanding Insurance client has created a new role of Complaints Manager to join their Central Assurance Department.
This will suit an experienced Complaints/Customer Relations professional from the Insurance Industry, so you can lead this vital business activity forward for the Group.
You will be supporting all Group Companies, meaning that you will be involved in a wide variety of cases across all their Operations.
We are looking for a dedicated sales person to join the team and increase sales by developing the relationship with new and existing customers through outbound activity.
The role will involve establishing your own customer portfolio and account managing new and existing customers to identify sales opportunities, 90% of which will have purchased recently in the last few days.
We have an excellent new opportunity based in Norwich with our client who are well established in the office supplies sector.