The customer resolution officer will be responsible for investigating and responding to customer feedback and resolving complaints having opportunity to make a genuine difference to the customers experience.
This role is working as part of a small team to deliver the customer resolution service.
Weekly Hours: Full time 37 Hours per week (Monday to Friday)
I am currently recruiting for a Customer Service Officer on behalf a client based in Epsom.
You must have a strong commitment to customer service, as you will be focused on supporting the needs of residents, ensuring that services are delivered on time and in accordance with agreed standards.
You will need outstanding customer service skills, along with excellent IT capabilities.
The Customer Service Officer (CSO) will take the lead in handling all contact on behalf of Surrey Highways including but not limited to enquiries, complaints and Freedom of Information requests and ensuring accurate record keeping.
Proactive engagement through wirtten, verbal and digital media will be and important aspect of the role to deliver high quality customer service to customers both internally and externally.
Work Context
The Highways & Transport service within the Directorate is responsible for ensuring the effective management, maintenance and improvement of all highway and transport assets.
In this role you would be supporting both new and existing customers with queries and provide ongoing support, this role requires someone with a positive attitude and a passion for providing an excellent service to all customers!
Our client who is the UK market leader in their industry are looking to recruit a Customer Service Advisor on a temp to perm basis.
Duties
Dealing with a high volume of inbound and outbound calls.
Are you a highly skilled, flexible and dynamic Business Support Officer seeking to work for a reputable organisation?
Adecco Housing is seeking an experienced BSO on a temporary basis to provide efficient and comprehensive administrative support, resulting in positive outcomes for residents, supply chain and other parties.
Responsibilities include daily oversight to ensure top-tier customer care, encompassing reception duties and the effective administration of processes to support optimal performance.