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We are looking for a dedicated Customer Service Officer to join our customer service team. This role is crucial in resolving customer needs at the first point of contact and delivering the best outcomes for both customers and the organisation. You will be the face of our company, acting as an ambassador and embracing new technologies to improve our service. Duties include:- Deliver excellent operational performance by taking ownership and proactively resolving customer needs with a right first time approach. Act as an ambassador for the company, working closely with customers daily to deliver the right outcomes and solutions within agreed targets. Provide excellent customer service through multi-channel platforms including web, social media, self-service portals, email, telephone, and post. Promote digital channels to customers and nudge customer behaviours towards these new platforms. Address and resolve customer concerns at the first point of contact wherever possible. Share ideas, information, and best practice with colleagues to continually improve our service and find creative solutions to problems. Embrace change, suggest new ways of working, and adopt new technologies. Share best practice and provide coaching or support to less experienced colleagues. Contribute to the overall performance of the Customer team. Required Skills & Qualifications: Strong customer service and customer management skills. Ability to effectively manage a wide range of customer queries and needs. Experience working effectively with colleagues across the business. A valid driving licence and use of a car for work purposes.
Job Title - Customer Services Officer Location - London NW8 Contract - 12 weeks Hours - 37 Role summary - This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents. Key Responsibilities: Receive and manage customer calls. Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests. Investigate and resolve customer complaints. Provide regular, up to date information, support and advice to C&C customers and colleagues alike. Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents. Provide support, in any capacity, to Service Hub colleagues. Administer repairs/housing email inboxes. Provide admin assistance to the housing allocations department. Requirements: Previous experience in a customer service role Excellent communication and interpersonal skills Strong problem-solving and decision-making abilities Ability to work well under pressure and in a fast-paced environment. Proficient in Microsoft Office Suite Ability to work independently and as part of a team. Experience working in a housing or repairs environment is desirable. If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on or send an E-Mail to