SPR Careers are proud to be working with a public sector client to recruit for a temporary
Customer Support Officer
located in the Birmingham area.
Working Instructions:
Hours:
Mon-Thurs 9-5pm, Friday 9-4pm
Pay Rate:
£13.20 per hour
Work Type:
Hybrid - full time in office for training (2 weeks), then hybrid which is 1 day in office per week
The ideal candidate will have a relevant experience of working in an administrative team environment. This candidate will also be IT literate, and possess or be willing to work towards a relevant customer service qualification.
Main Role and Responsibilities of the Customer Support Officer:
- To provide administrative services, telephone support, including data input as a member of the Customer Experience Team.
- To provide a high quality customer experience to customers/clients, ensuring that their needs are met within the parameters of any contract key performance indicators and audit requirements
- To support staff within the business to help facilitate new systems and processes.
- To operate and maintain financial, administrative systems and processes in a consistent and responsive manner to ensure customer excellence is achieved.
- To ensure that confidentiality is maintained in order to comply with the relevant policies and procedures aligned to Data Protection and Data Security
- To work flexibly and as part of a team to ensure cover of all aspects of the customer experience centre and to provide continuity of service
- To support Building Consultancy Management team in the delivery of growth plans aligned to the business plans.
Registration Process:
We understand the importance of a smooth onboarding experience. Our registration process includes the completion of necessary forms, and references covering the last 3 years. We ensure efficiency and support throughout to make joining our team seamless for you.
Applications:
Please apply by submitting your CV to this advertisement.
For more information, please contact SPR Careers on and one of the team will be happy to help!