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The successful candidate will provide excellent customer service, resolve issues efficiently, and contribute to the overall team performance. Client Details Our client is a leader in the manufacturing sector and searching for a customer service advisor to join their team. They are known for their commitment to quality and innovation, offering a diverse range of products to their clients and customers. Description Responsibilities for a customer service advisor Efficiently handle customer queries and complaints, providing appropriate solutions and alternatives Maintain a positive customer relationship by providing excellent customer service Work collaboratively with team members to meet or exceed team goals Document and update customer records based on interactions Follow communication procedures, guidelines, and policies Identify and assess customer's needs to provide satisfaction Manage large amounts of incoming calls Report and escalate unresolved issues to the management team Profile A successful Customer Service Advisor should have: Proven customer service experience Strong communication and interpersonal skills Ability to multi-task, prioritise, and manage time effectively A positive, patient, and empathetic attitude Job Offer A competitive salary An inclusive and supportive company culture Holiday leave commensurate with industry standards Opportunities for professional development and growth