As a Customer Support Specialist, you will be a front-line support for our clients' customers.
We have a fantastic opportunity to join a Customer Support Team, on a temporary basis for a period of 12 weeks initially.
Providing service and maintenance solutions through the processing of Guarantee schemes in addition to providing assistance on an ad-hoc basis to the Warranty Team in response to expected fluctuation of seasonal demands.
As IT and Technical Support Engineer, you will provide desk-side support to end-users, addressing questions, problems and tasks related to systems software and hardware.
Our rapidly growing engineering client is seeking a dynamic, hands-on and technically astute IT/Technical Support Engineer to provide 1st.
2nd and some 3rd Line desktop support also well as maintain, configure and troubleshoot other IT related issues, including hardware, software, networks and pcs/laptops.
To provide a helpful, professional & efficient contact handling experience to all customers contacting the Customer Service Centre; across all contact channels, using the appropriate telephony system and social care case management system.
25 hours per week -
The shifts are Monday Friday 5:30pm 11:30pm and Sat/Sun 8am 11:30pm.