This position will involve, but will not be limited to
Respond promptly to inquiries from trade and private customers via email, phone, or online, providing assistance as needed.
Responsible for processing orders from various channels, ensuring accuracy and timely fulfilment.
General
Our client is seeking an experienced administrator to work independently, in a varied role that involves both routine administrative duties and customer-focused responsibilities, supporting a growing business is a small but supportive team.
Our client, a world leader in their field, are seeking a customer service assistant to join their team on a fixed term basis, however there is a strong possibility that this may be made a permanent position at the end of the year.
Reporting directly to the Customer Service Supervisor the Customer Service Specialist is responsible for supporting the commercial team with product quotes and manufacture lead times, coordinating, and processing all incoming orders, and supporting with all external logistical requirements.
The role is offered predominantly on a remote basis, with the requirement to come into the office approx 2/3 times per month, and the understanding that you are required to come in as the business needs for meetings, events and such like.