Our client, based in Ely are currently looking for a Customer Support Administrator to join them on a full-time, temporary basis for a minimum period of 4 months.
As Customer Service Agent, you will be 1st line support and be the primary point of contact for our customers.
You will interact with them through various communication channels such as phone and emails to answer their questions, resolve their issues, and ensure their satisfaction.
You will work for a high end furniture company in London in a hybrid role.
As the German speaking Customer Service Agent you will provide technical assistance and resolving more complex issues that customers encounter and that could not be resolved by level 1 support.
You will close customer tickets and use the SAP system to investigate customer accounts, whilst being a key account manager to large German retailers.
You will work for a high end global furniture company who has been around since the 1930's.