The Service Desk Analyst role ensures customers can operate Savills' systems in order to achieve their business aims by receiving, prioritizing, documenting, and resolving requests.
Key Responsibilities
Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and timely manner.
Document all user identification information, including name, department, contact information, and nature of problem or issue.
As a Business Support Analyst your role will involve arranging new installations and upgrades, and scheduling changes for our ResourceLink software customers.
Please note this position is a fixed-term contract covering a period of maternity leave, on a part-time basis (circa 22.5 hours per week).
You'll be based from our Peterborough office, working a a hybrid basis with a mixture of office and home working.
Working alongside our client you will develop loads of experience in many different sectors, the opportunity to be promoted within the company is highly likely as the ethos of our client is to reward motivation and hard-work!
With the breadth of products and services we offer, there is no request too big or too small.
CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States.
Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates.
With the breadth of products and services we offer, there is no request too big or too small.
CDW is a leading technology solutions provider to business, government, education and healthcare organisations in the United Kingdom, Canada, and the United States.
Our fingerprints can be found on technology in workplaces of more than 250,000 companies: from start-ups to international conglomerates.