We are pleased to be supporting our Horley based client who are currently seeking a Customer Support Analyst to join their growing team on a 12 month fixed term contract.
This is a fantastic opportunity for someone with strong customer service experience and proficiency in Excel, as you'll be diving into data and spreadsheets regularly.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
We actively cultivate a culture where assisting colleagues isn't merely a task but a shared passion, fostering a collaborative environment that places a premium on support.
This is a French speaking roleIn our commitment to excellence, we thrive on a set of guiding principles that shape our approach at Safestore.
Our unwavering commitment to efficiency is evident in our focus on delivering solutions that are not only clear and concise but also highly effective, ensuring our services consistently uphold the highest standards.
In this role you would be supporting both new and existing customers with queries and provide ongoing support, this role requires someone with a positive attitude and a passion for providing an excellent service to all customers!
Our client who is the UK market leader in their industry are looking to recruit a Customer Service Advisor on a temp to perm basis.
Duties
Dealing with a high volume of inbound and outbound calls.
Based in London my client is recruiting for an 1st / 2nd Line IT Support Analyst for an initial 6 months Fixed Term contract with possible permanent role (You will be on my clients payroll paying £32k-£34k pro-rata -please do not send in your CV if you are looking for a daily or hourly rate, this role would suit someone who is available now or at short notice).
Working as part of the IT team, you will be expected to resolve 1st and 2nd line support calls and to assist with resolving higher level calls.
You will also be the onsite presence for desk side support to users based in London office.