Our client who was founded in 2011 when an experienced group of international procurement leaders noticed a gap in the market for online practical-based education, made by professionals with real-world experience.
They embarked on creating unique, high-impact and personalized learning journeys created to improve core skills needed in these roles - efficiency, resourcefulness, and overall performance.
Provide first and second-line support for IT inquiries and technical issues.
General
We're searching for a Customer Service focussed Support Technician with a knack for technology and a passion for problem-solving to join this market leading software business.
Troubleshoot, triage, and resolve complex system problems.
In this role, you will be responsible for providing exceptional customer service and administrative support to ensure the smooth operation of their failure analysis processes.
Our client based in Northamptonare seeking a skilled and dedicated Customer Service Administrator to join their Failure Analysis team.
The ideal candidate will have excellent communication skills, strong attention to detail, and a customer-focused approach.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
To provide desktop and remote support to users, maintain the service desk platform, software deployment, hardware configuration and provide excellent customer service.
Main Responsibilities
Triage incoming requests and incidents via email, telephone, self-service, ensuring appropriate resolutions or escalations to other teams.
My client, a global Fintech organisation is looking for a skilled Support Analyst to join their team.
You will ensure all Incidents and Service requests logged and resolved contain good quality information within them to allow effective management and reporting manage incidents.
General
Salary range Up to £40,000 dependant on experience