___________________________
_______________________
_______________________
______________________
________________________
__________________________
__________________
__________________
______________________
____________________
Central Employment are delighted to be working with a global B2B Technology driven organisation, as they look to expand there Customer Success team, with the appointment of a Customer Success Manager, Core responsibilities of the Customer Success Manager: Own the client journey from launch to renewal Deliver account reviews that delight our clients and build long-lasting engagement Become a trusted advisor, identifying and solving client pains related to our software and services Manage your client portfolio to ensure retention and growth targets are met Ensure excellent client communication is always at the forefront of your approach Liaise with other departments (marketing, sales, product, and technology) to ensure client expectations are met Experience required: Min 3 years' experience in a similar role B2B Customer Success role Experience of working in SAAS/Tech start up A record of meeting KPI's, retention and revenue growth targets Capable of working independently (taking initiative) and thrive in a process-driven, task-orientated, team environment Evidence of establishing and maintaining exceptional client relationships Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face Comfortable producing reports and data analysis Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip