Customer Success Manager Role
Leading company with continued growth have a new opportunity for an organised and self-motivated Customer Success Manager to join their team based in their stunning offices in the Bishops Stortford area.
The ideal candidate will have a focus on customer relationships. You will be responsible for seeking new business opportunities, maintaining relationships with returning customers, and ensuring overall customer satisfaction.
The "CustomerSuccess" role
- Develop and maintain strong relationships with existing and potential customers to drive retention and growth.
- Pro-actively seek new business opportunities and generate leads through various channels.
- Communicate with returning customers to understand their needs and provide tailored solutions.
- Prepare customer quotations using commercial awareness and competitor analysis, then follow up to determine if the quotes are won or lost and understand the reasons why.
- Monitor and analyse customer feedback and suggest improvements to enhance the customer experience.
- Prepare regular reports on customer interactions, business development activities, and quotation outcomes.
- Stay updated with industry trends and competitor activities to identify new opportunities.
- Reporting directly to the Commercial Director
"Customer" Success requirements
- Proven experience in a customer service role, account management, or business development role.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Highly organised with strong attention to detail.
- Self-motivated and driven to achieve targets.
- Proficiency in CRM software and Microsoft Office Suite.
NEXT Step
If you are interested in the role of Customer Success Manager, please send your cv application to us asap. Please be aware that we are receiving a high volume of applications at this time. If you are successful to the next stage, you will be contacted within five working days. By applying for this role, you are agreeing to Newman Personnel representing your CV