Our client is seeking a strategic, operational and customer-centric leader to join their senior management team as Head of Customer Success ,based in Leeds.
Key Details
Leeds - Office Based.
£50,000 - £60,000 per annum, dependent on experience.
We are delighted to be supporting an innovative Ed-Tech company in their search for a technical customer success analyst.
This is a fast-paced and varied position where you will be providing first line support to their partners in schools, responding to all enquiries, problem solving and listening to customers to find the best solution.
The ideal candidate will be passionate for delivering first class customer service, who is inquisitive and enjoys investigating problems.
In this customer facing/operational role you will be responsible for the management of the change of customer process, ensuring all allocated sites have appropriate terms of supply and any changes are recorded accurately.
Working as part of the Customer Data Change of Tenancy team, the role will interface between the Shared Service Centre (SSC) and the back-office operational teams to ensure our customers and partners receive the highest standard of service at all times and that performance levels are achieved.
We're working with a business that's a dynamic and rapidly expanding consumer goods company that has grown its headcount by over 30% in the past 2 years!
Customer Service Agent
Certain Advantage is hiring for a Customer Service Agent based in Morley.