Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
Your primary responsibilities will include ensuring the timely and accurate management of sales orders and quotations while delivering exceptional customer service.
Due to expansion, we have a newly created role that we are looking to recruit for a Customer Support and Sales Administrator who can provide the highest levels of both administrative and customer support to our Internal and External sales teams along with our clients UK and Overseas.
We are one of Europe's leading designers and manufactures within the engineering sector and employ over 200 staff in the UK and Overseas.
An exciting opportunity has arisen within Samsung for an Online Retail Manager.
In this role, you'll play a crucial role in analysing digital performance, strategising/delivering a measurably better online experience in your channels, as well as investigating data to continually improve the performance of our digital investments.
General
You'll work closely with our channel partners (Operators, Retailers or Pure Players), developing a first-class view of how to bring together 3rd, 2nd, and 1st party data to analyse digital sales trends, identify digital opportunities and roll out strategies to drive digital growth.
We are looking for a Customer Service Advisor to work in a fast paced Customer Services department, where you will manage customers orders and queries, via the phone, e-mail and QMS.
Coordinate directly with suppliers, build and develop relationships to aid customer orders and logistic issues, as well as maintaining an exemplary level of customer service.
Ensuring issues are resolved efficiently and satisfactorily.
You will help with the delivery of customer life cycle marketing communications to drive customer satisfaction, retention and upgrades across the European markets - creating, adapting and delivering campaigns for mobile and consumer electronic customers, improving customer retention, and optimising lifetime value.
General
This role will offer you huge career growth prospects - ideal if you are looking to develop your CRM experience further and explore how to use 1st party data in paid media channels to drive an impact on growth.
As the Loyalty Marketing Manager you will join one of the best known and admired brands in the world to help with their post purchase experience, across Europe.
This success is achieved, in part, through operational excellence across a number of administrative functions (Customers).
The continued relationships that we have with our customers during the build out of networks under the asset adoption process for both gas and electricity.
ESPUG's drive to achieve Operational Excellence is dependent on three key areas:.
You will help with the delivery of customer life cycle marketing communications to drive customer satisfaction, retention and upgrades across the European markets - creating, adapting and delivering campaigns for mobile and consumer electronic customers, improving customer retention, and optimising lifetime value.
General
This role will offer you huge career growth prospects - ideal if you are looking to develop your CRM experience further and explore how to use 1st party data in paid media channels to drive an impact on growth.
As the Loyalty Marketing Manager you will join one of the best known and admired brands in the world to help with their post purchase experience, across Europe.
Client Service Manager required, our client is a well-known and respected HVAC contractor with the majority of their accounts operating within the commercial sector including restaurants, hotels and leisure centres, but also clients operating sites within healthcare, industrial or education settings.
They offer installation, service, maintenance, fault finding and repair on a range of HVAC equipment, predominately air conditioning, chillers, AHU's, ventilation and commercial heating.
They have a nationwide presence, with regional offices throughout the UK supporting over 130 employees, generating a turnover in excess of £20M.
Our client who is the UK market leader in their industry are looking to recruit a Customer Service Advisor on a temp to perm basis.
In this role you would be supporting both new and existing customers with queries and provide ongoing support, this role requires someone with a positive attitude and a passion for providing an excellent service to all customers!
Duties
Dealing with a high volume of inbound and outbound calls.