ARE YOU THE ONE?
An exciting opportunity has arisen within Samsung for an Online Retail Manager. In this role, you'll play a crucial role in analysing digital performance, strategising/delivering a measurably better online experience in your channels, as well as investigating data to continually improve the performance of our digital investments.
You'll work closely with our channel partners (Operators, Retailers or Pure Players), developing a first-class view of how to bring together 3rd, 2nd, and 1st party data to analyse digital sales trends, identify digital opportunities and roll out strategies to drive digital growth. You'll develop strong relationships with your channels/ accounts, helping them build a measurably better online experience for consumers, and ultimately driving online sales.
Our ideal candidate is equally respected as a B2C/D2C expert and as a collaborative cross-functional partner, who can bring others along the way by partnering to deliver a better customer experience and clear return on investment through their work. You'll be an analytical problem solver, balancing the art and science of being a data-driven marketer, mining insights and data to optimise for performance. You will lead in solving business challenges and contributing to the development of new insights and methods to engage our partners and channel customers.
WHAT YOU'LL BE UP TO
ONLINE CUSTOMER EXPERIENCE
Utilise quantitative reasoning and logic to analyse customer experience data, identify pain points, and implement strategies to enhance the overall online shopping experience for customers.
MAXIMISE CHANNEL LAUNCHES AND EVENTS
Develop and execute plans to optimize key performance indicators (KPIs) related to digital launches, ensuring timely and effective activation of images, content, and videos to drive engagement and sales.
DATA AND INSIGHTS EXCELLENCE
Leverage data to identify trends, performance gaps, and opportunities for improvement within accounts. Translate insights into actionable strategies to optimize digital activations and drive business growth.
PERFORMANCE ANALYSIS AND IMPROVRMENT
Collaborate closely with account contacts to assess performance metrics, identify areas of underperformance, and work together to address challenges and implement solutions.
Provide guidance and support to help account contacts improve their digital activation strategies and outcomes.
ACCOUNT RELATIONSHIPS
Foster strong, collaborative relationships with external retail accounts through effective communication, strategic guidance, and delivering measurable results.
Act as a trusted advisor and partner to help accounts achieve their digital activation goals and drive mutual success.
ARE YOU OUR PERFECT PARTNER?
- You're experienced in Digital and E-commerce to optimise user experience across retailer websites
- You're data savvy with experience identifying consumer trends with the ability to influence a consumer across online marketing channels based on consumer metrics / behaviours
- You're experienced in driving change by converting data insights into creative solutions
- You're able to demonstrate a measurable impact of incremental conversion and share of category.
- You're a strong project manager with experience delivering project plans and leading digital schedules across parallel projects. Able to influence senior digital specialists from our retailer partners through data driven insights
- You're an excellent communicator with the ability to influence and build positive relationships at all levels with a variety of internal and external stakeholders
- You're able to demonstrate strong commercial acumen used for campaign and digital touchpoint optimisation, with proven delivery of commercial results through digital innovation
- You're strategic to approach to online sales and engagement
- You've got excellent interpersonal skills used to champion best-in-class online executive across Retailer Digital teams.
- You're experienced within an online retail environment
WHAT YOU CAN EXPECT FROM US
- Competitive Salary: Up to £74,000 Per Annum
- Performance Bonus: 10%
- Car Allowance: £7,500 Per Annum
- Company Sick Pay
- Samsung Discounts
- Life Assurance: 4 times your annual salary
- Perkbox (Rewards Portal)
- Development Opportunities– our teams have historically moved into all manner of other jobs!
WHO ARE WE?
We're Blue Square. An award-winning, retail marketing agency connecting and engaging audiences with some of the world's most loved brands. We believe in the power of human touch across the buyer to customer journey to grow sales, increase loyalty and build brand love for our clients. People are at the centre of our success. We go above and beyond to support, develop, and nurture our talented employees to driver personal growth and love what they do.
At the heart of our agency are our ETHIC values – and we're on a mission to work with individuals who share and believe in them.