As a Customer Support executive and Administrator you will play a key role in building and maintaining strong relationships with our customers by making outbound calls and discussing products & booking appointments as well as dealing with incoming calls.
We are seeking a motivated and customer-focused individual to join our clients dynamic team in the UK.
In this role, you will be responsible for providing support to the field sales team and ensuring excellent service to our customers.
Sales Assistant - Exciting Opportunities with Top Brands
Are you ready for a dynamic role where you can represent leading brands Our client in Colchester is offering exceptional opportunities for Sales Assistants to engage with customers and promote products and services from prestigious companies.
Whether it's supporting charities and non-profits, promoting renewable energy solutions, offering money savings on essential utility services, or showcasing premium food subscription services, you'll be at the forefront of representing diverse industries and making a difference in customer's lives.
In this role you will be responding to all types of consumer led correspondence so an ability to converse professionally both via verbal and written means is a must!
Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers.
Duties Include
Be the first point of contact for all inbound Customer Support Enquires into the contact centre.
We are seeking a Customer Contact Advisor to join our clients Contact Centre team.
This role is ideal for someone who is passionate about delivering exceptional customer service and is comfortable handling a variety of queries through phone, webchat, or email.
Day-to-day of the role
Engage with customers over the phone, through webchat, or by email, providing personable, empathetic, and knowledgeable support.
If you have the desire to please, greet, help and build rapport with customers both face to face and over the phone whilst using customer relationships to increase sales, then this is the perfect role for you!
You are required to provide an exceptional customer service to support & follow the company's strategy.
The purpose of the role is to develop sales and maximise branch profitability at our client's showrooms, trade counters and over the phone.
Our client is looking for an experienced customer service advisor to join their busy team.
If you are available immediately and have previous customer service experience in a contact center/helpdesk or office-based customer service environment then this could be the role for you.
In this role you will be
Providing a front-line service for any enquiries from customers via telephone, email or face to face and seeing the process through from start to finish with each query/complaint or enquiry.
Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
We are currently recruiting a Customer Service Advisor position on behalf of our client where you would be working for a fabulous organisation based in Eastleigh.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.