Our international client requires an experienced Customer Relations Coordinator to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
If you'd like to be part of a team that makes a tangible difference to the communities we support, and you enjoy the challenges and rewards of empowering families to feel heard, then we have a great opportunity waiting for you in our Customer Relations Team.
This is a 12-month fixed term contract/ secondment opportunity.
The starting salary for this role is £40,296 per annum for working 36 hours per week.
Recruiting for Customer Service Coordinator, this represents a great opportunity for experienced individuals to join the team.
Reporting to a fantastic Customer Service Manager, and working within beautiful, modern offices, our client offer attractive remuneration of £29K - £31K , plus a team bonus scheme, based on KPIs, pension scheme, holidays starting at 20 (BH), but rising with service, plus many other perks!
Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work.
Are you a proven or working towards being a top performing Sales Administrator, or have you been successful in some other customer-facing role for 2 years or more
Do you love talking with people on the telephone, but you are not getting the training, support or rewards that you deserve from your present employer
Are you ambitious yet frustrated because you are not getting the recognition or rewarded appropriately for the results you are getting
Can you demonstrate outstanding customer service skills with a genuine desire to go above and beyond?
Do you want to work for a leading brand in the Yoga industry?
About the Company
This e-commerce yoga business is on a mission to support and encourage health and wellbeing through Yoga and mindful movement with their original, ground-breaking, and truly useful products.
Recruiting for Sales Administration/Customer Services personnel, this represents a great opportunity for experienced individuals to join the team.
Reporting to a fantastic Customer Service Manager, and working within beautiful, modern offices, our client offer attractive remuneration of £29-£30K; plus a team bonus scheme, based on KPIs, pension scheme, holidays starting at 20 (BH), but rising with service, plus many other perks!
Diamond Search recruitment are delighted to be representing our client, one of the UK's fastest growing companies, a market leader within their sector and a company who reward and recognise hard-work.
My client, a thriving jewellers in Hatton Garden, is looking to recruit a Customer Care Advisor to help support the team.
Supporting both online and in-store customers, you act as the voice of the customer, ensuring a seamless and exceptional experience for every client, every time.
You will be responsible for all aspects of the customer journey, ensuring that every touchpoint receives the same level of care and attention.