Role: Establish, build and maintain trust with colleagues, customers, and colleagues to ensure projects and orders are delivered successfully and with superior customer service
Our international client requires an experienced Customer Relations Coordinator to join their team for a minimum period of 6 months
The role is responsible for managing and resolving difficult customer situations once escalated from the Level 2 team.
Key skills are showing empathy and understanding of the customer situation, and identifying solutions that maintain the customer's confidence in the brand whilst balancing the commercials.
You will manage key customer relations with high value customer as we as being a dedicated individual to provide managerial guidance and ensure the smooth operation of their office using an ERP System.
Pyramid8 are recruiting for a Customer Relationship Manager for an organisation in Sherburn.
They are looking for an efficient manager with impeccable organizational skills and an eye for detail.
As a Client Relationship Manager, your primary responsibility is maintaining strong customer relationships and improving our services to ensure customer satisfaction.
To accomplish this, you should promote service excellence and continuous improvements by demonstrating effective communication standards, collaborating with internal and external partners, and proactively managing customer expectations.
This is a hybrid role, but can expect up to 50% travel to clients, operations in Europe and 1 day a week on site in Worksop (all travel costs will be paid for).
Have you got a talent for efficiently dealing with professionals?
Are you an efficient and organized individual with excellent attention to detail and a passion for sustainability and the environment?
Are you looking for a chance to work in an environment where you are well respected and will be given the opportunity to continue to develop and progress in your career?
Customers Success will manage all issues affecting customer sentiment and work on plans to increase this.
The Customer Success Team have the goals of acting as the advocate for the customer within the company and to develop a holistic view of all technical aspects of every customer.
Happy Customers lead to retention of their business as well as turning them into advocates for the company which attracts new business opportunities.
The Customer Account Rep is the first point of contact for many customers.
The Customer Account Rep will serve as the primary interface responsible for ensuring the most efficient and positive relationship with customers, while enabling level-loading of production and expeditious resolution of customer assertions.
The Customer Account Rep will deliver world-class service and support to the business by responding to customer enquiries, updating the business systems, prepare and deliver quotations, and joining with the planning team to accurately forecast demand.