Posted by Macildowie Recruitment and Retention • £28K/yr
THE OPPORTUNITY
The (CSR) is primarily targeted with customer retention, nurture and growth in customer revenue and margin improvement within an assigned portfolio by managing the ongoing relationships and liaising between customers and cross-functional internal teams to ensure the timely and successful development and delivery of products that tailored to customer needs.
Macildowie are currently recruiting for Customer Service Representatives working for a growing business based in Ashby de la Zouch.
General
The CSR is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate washroom hygiene solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement.
This role covers the first and second level of contact with customers through a variety of communication channels.
By making the customer experience the focus of all you do, providing an excellent service through various communications channels to ensure the right customer outcome is achieved in each interaction.
The Customer Advisor will work in one of three key business areas - Road, Insurance or Driving School.
We've got 300 stores and have just hit record sales.
As Britain's largest specialist tile retailer, selling only the very best quality on-trend products, £1 of every £3 spent in the UK domestic tile market is spent with us.