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Job Description: We are seeking an experienced and proactive Office Manager to join our clients team. As the Office Manager, you will be the backbone of office operations, ensuring smooth day-to-day functioning and providing crucial support to various departments. This role offers a unique opportunity to contribute to both internal operations and external customer interactions, with a focus on B2B customer service. Responsibilities: Oversee and manage daily office operations, including but not limited to: managing schedules, coordinating meetings, health and safety, and maintaining office supplies. Act as the primary point of contact for B2B customer inquiries and support, ensuring timely and professional responses to customer queries and concerns. Collaborate with the sales and marketing teams to support B2B customer engagement initiatives. Maintain accurate records of customer interactions and transactions, utilizing CRM software to track customer accounts and preferences. Qualifications: Proven experience in office management or administrative roles, with a strong understanding of office procedures and best practices. Excellent communication skills, both written and verbal, with the ability to interact professionally with B2B customers and internal stakeholders. Strong organizational and multitasking abilities, with a keen attention to detail and the ability to prioritize tasks effectively. Proficiency in MS Office Suite and experience with CRM software Experience in B2B customer service or client management is a plus. Apply Now !!
Your Company: A business services company is searching the market for a National Account Manager to join the team in the Christchurch area. This business has been operating for a number of years and pride themselves on delivering a full kaleidoscope of solutions to support their clients - some of the country's leading brands - in bringing their product ideas to life. This role will manage a portfolio of established clients, supporting them with their needs to bring products to market. You will be helping to define their strategies and provide insightful knowledge and information that can inform their commercial decision making. Role & Responsibilities While in this position your duties may include but are not limited to: Striving to grow your existing accounts, seeking ways of generating new business opportunities Developing customer-specific sales strategies, keeping in mind the budget and double checking that costings and recommended retail prices are correct Collaborating with various internal teams to work in line with the customer strategy Gaining an understanding of customer KPIs and targets, making proposals based on performance reviews for solutions to reach category standards Proactively pursuing growth opportunities on behalf of customers Always seeking ways to deliver gross margin and volume targets for customers Providing support to other colleagues regarding their accounts as it is needed Liaising with both internal and external stakeholders to coordinate project milestones and progress, and leading the implementation of projects including resource allocations Managing a high volume of SKU level CPA's What You Will Need To Apply: To be considered for this role, you must have at least 2 years of experience managing national accounts, ideally within the food industry, and preferably a top 6 grocer in the UK. Possession of retail/FMCG experience is essential, alongside additional experience across health & beauty and household items. It would be beneficial to possess licensing experience, and also experience in critical path management. Light project management work would be advantageous, particularly will allocating and planning for resources. Strong communication skills are a must, along with good IT knowledge, especially with Microsoft Office. Applicants should have a full clean driving license. What You Will Get In Return: For the successful candidate, a salary potentially up to £55,000 is on offer, depending on previous relevant experience, industry exposure and essential knowledge. This will accompany a fantastic package including a generous holiday allowance, with the possibility of this rising with years of service and the option to purchase more days, alongside medical cash plan, health support and a plethora of other incentives. There will also be a bonus potential within this role and a decent car allowance provided. There is the option for flexible working within this role, and work from home possibilities, to be discussed with the line manager. Additionally, this company offer fantastic opportunities for further career progression and skills training, ensuring that your future development is nurtured and that you are given opportunities to define your career on a path that suits you. To find out more please get in touch with: Justin Heron - Divisional Director M: E: