This role will be responsible for maintaining the UK CRM system - hygiene, performance and upgrades.
We are working with a extremely well-known, European leading organisation on the lookout for a CRM Administrator to join their team in Warwick on a 15 month FTC.
To train and promote it's use effectively across the UK teams, with activities including (but not limited to) training, issue resolution, working with Group CRM team on strategic projects and delivering continuous improvement to the local UK users.
My client, a membership organisation is currently recruiting for a Customer Service Manager.
The main purpose of this role is to provide excellent customer service to their members, learners and prospective applicants for individual, course and consultancy accreditation.
Working Model: Working from home (UK) with co-working twice a month (Warwickshire) and quarterly team meetings
We are working with a growing and innovative Membership body in central London to find their newest Contact Centre team member.
Reporting to the Contact Centre Team Lead, the Customer Support Advisor will be the first point of contact in all interactions with the customer and member base, including students, members, employers, and customers, ensuring a first class and personalised experience is delivered.
The role is key in providing exceptional customer service experience and improving customer satisfaction retention rates and increasing sales of qualifications, training, and memberships.
Reporting to the Head of Customer Support, my client is seeking a dynamic and experienced Customer Excellence Manager to join their team.
The successful candidate will play a crucial role in ensuring the highest standards of customer service and risk management across all aspects of their operations.
This senior management role will be responsible for overseeing and managing the Managers who lead our Quality Auditing (QA) team, Complaints team, technical and Credit Risk team.
As one of the world's largest networks of audit, tax and consulting firms, RSM delivers big ideas and premium service to help middle-market businesses thrive.
We are a fast-growing firm with big ambitions -- we have a clear goal to become the premium adviser to the middle market, globally.
This vision touches everything we do, motivating and inspiring us to become better every day.