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Your Company: A fantastic opportunity has become available within a fast-growing technology and IT company who are searching for a Customer Relationship Manager to join their team located in the Greater Southampton area. For years now this company provided excellent services to their customers, ensuring that their clients' needs are catered to from inception to the point of implementation and then afterwards during aftercare. They place their customers at the centre of what they do and are constantly finding and developing new and innovative IT and technological solutions. Your Roles & Responsibilities: While in this role your duties may include but are not limited to: Working alongside internal departments and teams to help manage the customer base and ensure customer satisfaction is the upmost priority Utilising the correct sales processes and procedures to ensure consistency with customers Co-ordinating and liaising with colleagues and external suppliers to ensure that supplies of goods are delivered on time and within budget Effectively managing expectations when arranging delivery times and communicate this information to relevant parties internally Holding frequent meetings, as often as necessary, with customers Being a point of contact for customer service complaints and ensure these are dealt with quickly and effectively Working to agreed SLA's and OLA's to provide good service What you will need to Apply: The ideal candidate for this role would preferably have exposure to a previous similar account management role or experience in a relevant work environment for example within an IT company. You should have excellent communication skills, both verbal and written, and pride yourself on your ability to create and maintain a strong rapport with customers or clients. Customer satisfaction should be at the top of priorities, and you should be a great team player, working well with your colleagues and internal teams as well. Alongside these skills you should also be organised and have an excellent attention to detail. What you will get in Return: For the successful candidate, a salary of up to £26,000 is available alongside a package that includes 25 days holiday and a market rate pension scheme. The business provides excellent learning and development opportunities and really value their employee's future progression and as such look to present strong progressive career opportunities as well, ensuring that their employees are able to define their careers and futures in whichever way they wish. They have a very comfortable work environment for their staff to operate in which is centred around promoting energy and enthusiasm as well as ensuring that every staff member is well supported to do their role. If this excellent opportunity interests you then please don't hesitate to apply today!
An amazing opportunity has become available for an exceptional Account Manager to join the industries leading EAP and OH provider, Health Assured. Health Assured supports over 80,000 organisations and 15 million lives across the UK & Ireland - dedicated to providing a high standard, wellbeing service and assistance programme to businesses and employees. If you have background in Account Management, Retentions or Contract Renewal, we would LOVE to hear from you! You will have a track record of achieving targets and KPI's, as well as an eagerness to succeed and a genuine passion for providing your clients with the highest level of care and customer service. As a relationship manager, you will be responsible for your own portfolio of around 100 clients. You will develop and nurture your accounts to ensure client understanding and provide support with promotion through effective communication, while identifying further revenue opportunities. Duties involve day to day management of your portfolio via virtual review meetings, presentations and attending occasional on-site client events. You will negotiate renewal terms, liaise with intermediary and direct clients, provide excellent service levels, maintaining accurate client CRM records and negotiate renewal pricing whilst working toward internal KPI measures. Day to Day Responsibilities Managing a portfolio of circa 100 key EAP and Occupational Health clients based across the UK and Ireland, but predominantly in central UK. Proactive client relationship management to ensure that targets are achieved for contract retention levels and renewal of premiums issued. Project management and delivery of new client implementation, to ensure the Health Assured offering is fully imbedded into key corporate clients. Supporting with tender and bid exercises to represent the relationship management function. Renewal negotiations via intermediary and direct clients, always demonstrating return on investment for clients. Delivery of consultancy services to clients regarding product options specialist service such as onsite training and Critical Incident Stress Management (CISM) Identify opportunities to up-sell and actively promote additional services with a target of £10,000 new business per quarter. Achieve 3 self-generated new business client wins per quarter. Ensure we understand client needs and market changes, providing feedback to senior management in order to develop our proposition and remain ahead of the market. Maintain the highest standard of customer service and support to the sales and bid team. Maintain personal statistical renewal reports on a daily basis, highlighting at risk clients and further opportunities. Providing weekly renewal and activity updates What you bring to the team? An organised individual with excellent attention to detail, accuracy, and consistency. A customer service focus and committed to providing exceptional service across all channels - written, phone and face-to-face. Possess excellent interpersonal skills and be able to build rapport and trust with others to forge meaningful business relationships. Commerciality and the ability to apply knowledge in a practical, commercial manner. Excellent communication skills both verbal and written, varying style depending on the audience. Energy, commitment, and drive with dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development. Have a can-do attitude, ability to multitask and be adaptable to change with the ability to work to specific targets and deadlines. Will have a proven track record of working to key performance indicators (KPIs). Strong IT skills Driving licence desirable but not essential Benefits 25 days' holiday, plus bank holidays Day off on your birthday Cash plan for you (and your children, if any) Holidays increase after 2- and 5-years' service Contractual sick pay Private medical insurance after 5 years' service Pension Plan and Life Insurance Pension plan contributions increase after 5- and 7-years' service Holiday season bonus after 3 years' service Profit share scheme Season ticket loan scheme Cycle to work scheme Access to Employee Assistance Programme Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday! Company incentives, access to discount schemes If you would like to discuss the role further, please apply today and we'll be in touch! P46695LFR INDMANJ