RELATIONSHIP MANAGER
Salary: £25k-£30k + £15k performance related bonus
Location: Manchester City Centre (Onsite role)
CLOSING DATE 27TH MAY 2024
Keywords: Relationship Management, Client Retention, Account Management, Sales and Service, Client Success
An exciting opportunity has arisen for a talented Relationship Manager to join an industry-leading Employee Assistance Programme (EAP) and Occupational Health provider. This role offers a competitive salary of £25k-£30k, with a performance-related bonus of up to £15k. Based in the vibrant Manchester City Centre, this role is perfect for those who thrive in a fast-paced environment and are passionate about nurturing client relationships. The successful candidate will be part of an organisation recognised as one of the 'Best Places to Work' by Sunday Times, offering fantastic benefits and substantial financial backing for further expansion.
- Competitive salary of £25k-£30k plus a performance-related bonus of up to £15k
- Based in Manchester City Centre within an industry-leading EAP and Occupational Health provider
- Fantastic benefits and opportunities for career advancement
What you'll do:
As a Relationship Manager, you will play a pivotal role in nurturing your own portfolio of around 100 clients. You will be responsible for managing day-to-day interactions with your clients through virtual review meetings, presentations, and occasional on-site client events. Your primary goal will be to ensure client understanding, provide support through effective communication, and identify further revenue opportunities. You will also negotiate renewal pricing while working towards internal KPI measures.
- Manage a portfolio of approximately 100 key EAP and Occupational Health clients based predominantly in central UK
- Proactively manage client relationships to achieve contract retention levels and renewal premiums
- Deliver new client implementation projects, ensuring the company's offerings are fully embedded into key corporate clients
- Support tender and bid exercises representing the relationship management function
- Negotiate renewal terms with intermediary and direct clients, demonstrating return on investment for clients
- Deliver consultancy services regarding product options such as onsite training and Critical Incident Stress Management (CISM)
- Identify opportunities to upsell and actively promote additional services with a target of £10,000 new business per quarter
- Achieve three self-generated new business client wins per quarter
- Maintain personal statistical renewal reports daily, highlighting at-risk clients and further opportunities
What you bring:
The ideal Relationship Manager will bring a wealth of experience in managing client relationships, with a proven track record of achieving contract retention levels and renewal premiums. You will have excellent interpersonal skills, allowing you to build meaningful business relationships and trust with your clients. Your strong communication skills will enable you to effectively convey information across all channels - written, phone, face-to-face. Your commerciality and practical application of knowledge will be crucial in identifying further revenue opportunities and negotiating renewal terms. A can-do attitude, energy, commitment, and drive are essential for success in this role.
- Excellent organisational skills with attention to detail, accuracy, and consistency
- Customer service focus with commitment to providing exceptional service across all channels - written, phone, face-to-face
- Excellent interpersonal skills with ability to build rapport and trust with others to forge meaningful business relationships
- Commerciality with ability to apply knowledge in a practical manner
- Excellent communication skills both verbal and written, varying style depending on the audience
- Energy, commitment, drive with dedication to the role, willingness to show flexibility when required, enthusiasm for the role and company development
- Can-do attitude, ability to multitask and adaptability to change with the ability to work to specific targets and deadlines
- Proven track record of working to key performance indicators (KPIs)
- Strong IT skills
What sets this company apart:
This is an opportunity to join an organisation that has been recognised as one of the 'Best Places to Work' by Sunday Times. With an unrivalled track record of incredibly strong year-on-year growth, the company supports over 80,000 organisations and 13 million lives across the UK & Ireland. The company is part of a global group with a turnover in excess of £400m, providing substantial financial backing for further expansion, acquisition, and international development.
What's next:
Ready for an exciting career move? Don't miss out on this fantastic opportunity!
Apply today by clicking on the link!
Robert Walters Operations Limited is an employment business and employment agency and welcomes applications from all candidates