Reporting to and taking day-to-day direction from the customer service team leader, this varied Customer Service Representative role involves managing customer support tasks and assisting the sales team to achieve quality objectives and business goals, including tracking and achieving the sales plan.
If you're a proactive team player looking for a role that challenges you to showcase your customer service experience with varied tasks, we want to hear from you!
Turn your customer service experience into a career with the West Group - join us as a Customer Service Representative today!
To answer inbound sales calls to customers who have enquired through various marketing channels about our direct cremation plans with the objective of answering any queries regarding the plans and setting up sales.
General
Our client is a specialist Company providing Direct Cremation funeral services.
They have grown rapidly since 2015 and are now looking to recruit new members of staff to our Inbound Sales team.
The main purpose of this role is to provide timely and accurate customer care to their large client base.
My client is a well-established and reputable organisation with a friendly and welcoming environment.
Eye4 Recruitment are working with a highly successful client based in Basingstoke, who are looking to recruit, and additional head count due to growth.
A market leader in their industry is seeking a Customer & Sales Support Executive with German language skills to join their team on a full time, permanent basis.
Utilising your English and German language skills, the successful candidate will be responsible for providing a high level of customer service at all times, whilst ensuring sales opportunities are maximised through both inbound and outbound calls and email activity (no cold calling).
Responsibilities will include, but will not be limited to
Processing a wide variety of calls (order processing, identifying service problems and initiating appropriate action to resolve issues).
We're looking for a dedicated Customer Service Executive to join the dynamic team.
In this role, you'll be the friendly voice their customers rely on for support, helping them with everything from inquiries to returns, and ensuring that every interaction is smooth and professional.
Are you passionate about delivering exceptional customer experiences?
We are currently recruiting a Complaints Officer role on behalf of our client where you'll be working for a fabulous organisation based in Eastleigh.
This will be the perfect opportunity for someone who has had customer service based experience who now wants to broaden their skill set, and also the perfect opportunity to get into a more office based environment.