The Client Services Engineer provides technical assistance to computer system users.
Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
The company is looking for a driven and customer focused individual to join their Customer Support Help Desk team as a Tier 2 Customer Support Engineer, to provide 2nd line technical support and expertise.
You will report to the Helpdesk Manager for technical direction and guidance.
Key Responsibilities
Accurately logging tickets in Becrypt ticketing system.
As a 24x7 shift engineer at IT Operation Centre (ITOC), act as the 1st and 2nd level support and play a crucial role in early recovery of Network / Mobile services / IOT services /customers' services in the event of faults and trouble.
Normal Work Place: East London
Work hour: 4 days (12 hr 8:00 - 20:00), 4 days off, 4 days (12 hr 20:00-08:00), 4 days off includes weekends
Posted by James Frank Associates • £25K/yr to £28K/yr
Our client, a well-established and growing Managed Services Provider is seeking a 1st Line Engineer to join their friendly and highly-technical team on a permanent basis.
Working in the office, our client is looking for a 1st Line Engineer with a minimum of 6 months' experience in a similar 1st Line role, where you have been used to working with clients and being the first point of contact for any technical issues or faults.
As a 1st Line Engineer you will be supporting clients, providing a high level of technical support on a mixture of day to day issues and project work.
The company offers a superb culture of support and development, so this role is ideal for candidates with a technical customer service background who want to develop a long-term career with the company.
Our client is an award-winning technology company and ISP specializing in business cloud communications.
The company offers a competitive compensation package that includes a gym membership and private healthcare.
Our 2nd Level Support team provides support to customers and business by researching, diagnosing, troubleshooting issues and resolving incidents for both Legacy & Next Gen Interact Platform in EU and North America region.
General
In 2011, we merged with Affinion Group (based in the US), a global leader in customer engagement and loyalty solutions with over 40 years' experience.
Since then, Affinion has rebranded to Tenerity and has over 2,000 partners worldwide, including many of the largest and most respected companies in the financial services, retail, travel, and ecommerce sectors.