Working with our Customer Experience team, you'll be responsible for in person customer engagement in communities, before, during and after planned works.
You'll work alongside our operational teams to identify any customers that require extra help as we go about our works and put plans in place to ensure any potential disruption is minimised.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?
Customer Complaint Officers are responsible for supporting customers through the complaints journey, investigating cases on their individual merits, and coming to a decision on the outcome of the case.
The team are also responsible for ensuring that issues are identified and fed back, that could affect other customers.
Main Duties
Act as the first point of contact for our customers in the complaint handling process, by acknowledging complaints and informing customers of what to expect next.
Delivering a great customer experience will be second nature to you creating authentic relationships with customers will be at the heart of everything you do.Who We AreFive iconic brands make up No7 Beauty Company - No7, Liz Earle, Soap & Glory, Botanics and Sleek MakeUP.
Exciting No7 Counter Manager role helping customers with skincare and beauty needs.
We believe in creating the best in beauty for everyone!We have a reputation for scientific innovation and create products with proven results, whilst being environmentally sustainable and socially responsible.We are an equal opportunity employer.
Our client is looking to recruit a customer support coordinator, this is a fully office-based role working within an engaging team.
Due to busy work loads the client is looking for someone to start asap.
Job Overview
Within this role you will be responsible for building long-lasting relationships with clients, delivering exceptional customer service, and maximising customer satisfaction while realising the full benefits of our service provisions.
Joining us as a Customer Advisor is a great opportunity, whether it's your first job and you're looking to gain some valuable experience, or you have experience with retail and you're looking for a new challenge, this could be the start of a new career with us.
The hourly rate will increase after 6 months in role.
The hourly rate for this role is £11.44 and up to £12.02 across selected locations within London.
Posted by Hartley Resourcing • £14/hr to £14.01/hr
Within this role duties will include
Managing the customer relations inbox.
General
Our client is currently seeking an Administrator to work in their friendly and successful team where you will act as the first point of contact dealing with a range of administrative tasks supporting the complaints department to a high standard of quality, addressing queries with customers and clients.
We are looking for someone who enjoys working in a busy but varied environment, and has good attention to detail.