Posted by SNG Formerly Sovereign Housing Association • £72K/yr to £82K/yr
Are you experienced in developing and embedding CustomerEngagement strategies
You'lllead and develop SNG's approach to customerengagement, ensuring customershave a variety of ways to be involved and engaged, driving decision making and trust.
We have a fantastic opportunity to join Sovereign Network Group (SNG) in this new role as Head of CustomerEngagement, focused on overseeing and driving engagement for SNG customers.We've developed a brand-new CustomerEngagement model and we're looking for someone to oversee the transition and ensure it's successfully embedded.
General
Based from our office in Basingstoke, you'llshare your time between the office and home to ensure a positive work / life balance.
Working with our Customer Experience team, you'll be responsible for in person customer engagement in communities, before, during and after planned works.
You'll work alongside our operational teams to identify any customers that require extra help as we go about our works and put plans in place to ensure any potential disruption is minimised.
Do you want to be a part of an innovative and supportive team, where there are great opportunities for career progression and development?
As an O2 Retail Advisor, your main role will be to deliver outstanding in-store performance and customer care, while working together with your team to meet your store's wider goals.
Flexibility is essential in our stores, and you may be required to work additional hours as needed.
We provide plenty of notice to accommodate your schedule.