Customer Experience Executive
Location: Hook
Salary: £28,000 + 10% discretionary bonus
Shifts: 37.5 hours 5 days a week including every other weekend. Rotating shifts 8:00-16:15 and 9:45-18:00. Sunday hours 10:00-16:00
My client who are based in Hook are seeking a Customer Experience Executive to join their fast growing team. To apply for this role you will need experience working within a busy contact centre, proven customer service experience and the ability to work in a fast paced environment
Daily Duties
To deliver a customer obsessed approach through every interaction ensuring the Customer gets a true understanding of the purpose of cinch.
The role holder will achieve this through engaging Customer conversations and handling any Customer barriers to purchase.
The role holder will have a passion for providing excellent service to Customers and be able to demonstrate and be proud of their success stories
Your core responsibility will be handling queries from our customers through email, calls and live chat.
This will be both outbound and inbound contact.
You will be looking for ways to improve customer satisfaction by proactively managing Customer needs and highlighting opportunities for development.
As an executive in an exciting, transformational brand you'll be one of the only touch points to our Customers.
Your ability to build relationships with those Customers and internal colleagues is vital to your success in your role.
Knowledge and Experience
Experience in Zendesk product solutions would be desirable, but not a necessity.
Proven track record of achieving and exceeding customer service and productivity KPIs.
Experience in both customer services & financial services would be desirable.
Proven ability to building strong working relationships
Experience in sales through service would be desirable.
Customer obsessed, determined to deliver world class service
Calm, engaging but assertive personality to deliver a resolution
Excellent attention to detail
Confident in leading through ambiguity in a fast-paced environment