What this translates to, is looking for opportunities within existing customer journeys and experiences, creating improvements to the customer experience through the introduction of new innovations.
You'll be joining a team responsible for the customer experience strategy behind a global luxury retail powerhouse.
We are looking for a Customer Experience Coordinator, supporting resident satisfaction at two premier London developments reporting to the Head of Customer Experience, you'll provide a seamless resident experience in collaboration with developers.
Key Responsibilities
Resolve customer concerns efficiently and support resident onboarding.
Primary contact for residents, managing move-ins and addressing queries.
As a Customer Experience Specialist, you will be the voice of our company, providing unparalleled support and assistance to our valued customers.
Join our dynamic team as a Customer Experience Specialist, where you'll be the frontline ambassador of our brand, delivering exceptional service with every interaction.
Are you ready to embark on a journey where every call is an opportunity to make a difference?
Working Arrangement: Hybrid (2-3 days per week on-site)
About the Role
Join a dynamic team as a Customer Experience Product Manager, where you'll play a key role in enhancing customer interactions across digital and in-store channels.
Are you a detail-oriented individual with a passion for customer experience and brand excellence?
General
Using a provided scenario you will interact with retail staff, to gage their understanding of the brand and their advocacy.Based on your findings, you'll also be responsible for addressing any knowledge gaps to help enhance the in-store brand experience.
In this dynamic role, you will immerse yourself in the retail environment, visiting assigned stores to assess brand advocacy, product knowledge, and the customer experience.
Are you a detail-oriented individual with a passion for customer experience and brand excellence?
General
Using a provided scenario you will interact with retail staff, to gage their understanding of the brand and their advocacy.Based on your findings, you'll also be responsible for addressing any knowledge gaps to help enhance the in-store brand experience.
In this dynamic role, you will immerse yourself in the retail environment, visiting assigned stores to assess brand advocacy, product knowledge, and the customer experience.